Niched! by Jesi
With custom solutions for...
VACATION RENTALS
ONLINE SHOPS
SEAT RESERVATIONS
Most customers are now finding it more convenient to go online to book their seats instead of making them in person or over the phone. Particularly guests who are making the bookings from out of town.
Planning on renting out your extra space? Below is the rundown of what I can do to turn you into a SuperHost:
Handmade businesses nowadays thrive online with the development of online banking and payments. It is now easier for creative sellers to open up shop without having to deal with a brick & mortar structure.
Help get your space ready for guests
I'll work closely with you to prep your space up for the guests. I could even do an informal interior design (ie décor, beddings et al) as well as recommend repairs, purchase necessary items online, create a list of supplies to be restocked after each guest stay (e.g. soap, toilet paper), set up a lockbox and create a guidebook, among others. We can also discuss how to handle expenses.
List your space
You can expect a professionally written I listing page for your space on Airbnb and the other sites. I shall draft the overall copy, come up with an appealing and meaningful title, shoot and upload photos, and help determine the optimal pricing for your place.
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Exchange messages with guests
Handle reservations
Respond to guest issues
Interact with Airbnb customer service
Coordinate restocking essential supplies, cleaning and linens
Update calendar and pricing
Review guests
I can remotely work with your housekeeping manager or team to ensure that your space is readily stocked with a few basic necessities like towels, toilet paper and soap. We will talk about the supplies needed, when and how they’ll be restocked, and how expenses will be handled. If your housekeeping is not usually on-site, I can routinely get in touch with them for the cleaning service and linen changing.
Using my own Airbnb account, I will be messaging guests in your behalf to screen them, answer possible questions, and coordinate their arrival and departure. We will chat about how you’d like me to handle communications as we go along.
Whenever necessary, I can contact Airbnb to report and work toward resolution of any issues you or your guests have during their stay.
The bookings will be processed using the listing site's system. If you decide to turn on Instant Book, guests can book instantly without requiring approval. But if you prefer to review each reservation request, inquiries will have to be manually accepted or declined. Guests appreciate timely responses, so we will be discussing your expectations.
I will also take care of guest-related travel issues for you. Guests might lock themselves out, there might be delays along the road, or tour guides are requested. I can jump in to help with the unexpected. We can discuss these situations more in depth.
After each departure, I will right away draft the guest reviews based on your encounter with them. Airbnb is a trusted community that relies on ratings for both guests and hosts. How we rate guests and how we are rated as hosts will most likely affect the succeeding guests' booking interest.
Keeping the listing’s availability up to date is crucial so the guests would know when they can book, and the key to avoiding double-reservations is by giving each other realtime heads up. I can likewise help you decide whether to set prices manually or use Smart Pricing, a feature which automatically adjusts your listing’s price for you. This is great when there are local events, festivals or conferences that could raise the price of your listing.
A La Carte
Opt to go "a la carte" if you have a standalone rental, restaurant or shop. This is a great option especially if you feel like concentrating on a specific target market, like brunch fans or dinner couples only at the moment.
Bundled
If your rental also has its own café that accepts reservations, and better yet, even has a little souvenir shop of handmade merch, then going for a "bundled" package would be top-notch! You'll have a comprehensive resource on how to grow each section simultaneously.
How it all
works
Setup booking accounts
I'll guide you through a meticulous questionnaire for an accurate restaurant listing. I would also optimize your Google Maps listing and your information across platforms.
Setup and claim the shop name
Oftentimes, it is best to get ahead of the mob and claim the shop name. I will help you think up of one that is catchy and household name-material, if one hasn't been decided upon yet. Otherwise, claiming it online would still need to be in order.
Draft all the copy
An awesome copy sets the tone and feel of your shop, and will guide the marketing approaches we will be facilitating. So it is important to set it apart from the rest of the competition.
The trick with standing out amid the crowd these days is to put out a unique voice which resonates with your target market. With my proficiency in content writing, I totally got you covered in that area.
Draft all the copy
Assist with logo creation
Respond to customers
Process orders
Provide basic SEO
Routinely list and renew items
Curate shop appearance
Keep tabs on delays, changes and cancellations
Facilitate shipping and payments
Organize inventory
Draft shop policies
Track records
Provide basic SEO
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Organize passwords, calendars and other documents.
Once everything is all properly in place, I would then be focusing on your restaurant's promotion on social media.
I will be supervising the shipping out of the merch until it gets to the consumer, and verifying that payment is properly forwarded to you.
If one is not in place yet, I can be a reliable resource in developing a logo design.
I will be monitoring the flights and traffic, particularly delays, changes, cancellations, directions and timing.
Specifically about payments, shipping and returns. I will make sure that these policies are readable and easily understood.
The main part of my job with this project type is listing items for you and renewing them whenever necessary to ascertain that they are constantly visible to your target market.
Timely responses matter to prospective consumers. As your virtual assistant, I will be taking care of all that correspondence for you.
Using the system, the orders will be processed accurately.
Social media promotions will be focused upon once the setup is completed.
Working with your available stocks, I will document and prep them by category or collection.
Visual impressions go a long with consumers and their appealing nature is one of the major drivers for initial sale and returning customers. These would include the title, banner and announcements, et al.
Manage tables
Text guests
Wait listing
A profile can include personal food/wine preferences, food allergies, birthday, anniversary, special requests, notes, ang history of visits, among others.
I shall suggest tables based on party size and table combinations for seating large parties.
Efficiently update table statuses, that I can do, as well as suggest exact table types and when the next table is available for the varying party sizes.
Profile guests
Take reservations
I shall send the guests messages of reservation confirmations, along with wait times, table ready alerts and marketing messages.
Never miss calls because a guest can’t reach you. We can also talk about delighting your customers with specials, deals or promotions.